配送ポリシー

• Our basic delivery method is EMS (Express Mail Service), but if delivery is not possible due to the Covid-19 situation or other weather and disasters, we may change to another delivery method.(In that case, the additional shipping fee may be required or we will notice you to be changed the shipping fee. )

• EMS has a damage compensation system that compensates for the actual loss in an emergency.(The coverage will be changed when another shipping company is chosen. )

　　* Additional charges for compensation are included in the shipping fee.

　　　https://www.post.japanpost.jp/int/ems/service/damage_en.html

• If there is any damage (loss) during delivery, please contact us and the shipping company within 7 days after arrival.

• Depending on the country and products (dangerous goods such as spray), delivery by EMS may not be possible.

　　　https://www.post.japanpost.jp/int/use/restriction/index_en.html

• If you have lost your item and it has not arrived past 14 days after shipping, please contact us. We will track your item.