Return & Refund Policy

All returns must be approved in advance by our support staff.

Please contact info@dreamsnet.com if you want to return your order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Any approved return must be sent back to us within 7 days after delivery. A 20% return fee of the ordered item(s) will be charged, the minimum fee being ¥2,500. The customer is responsible for bearing all costs associated with the return.

 

Returns need to meet all of the following conditions:

 

•         All items must be complete, undamaged and in saleable condition
•         New items must be factory sealed and unopened　
•         Returns have to be sent via registered mail 
•         All items have to be in their original packaging and well packed for shipping 
•         A print-out of the invoice must be included

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Any item that does not meet the conditions above will not be refunded or exchanged. 

 

It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

You can always contact us for any return question at info@dreamsnet.com.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.